Methods of accommodating cultural diversity in the workplace

At the organisational level, knowledge management will need to extend to managing cultural knowledge.Keep active connections with cultural communities in the local area.

Cultural competency refers to a set of congruent attitudes, behaviours and policies that come together to enable an agency and its workers and volunteers to work effectively in cross-cultural environments.We also embed our cultural view in the way we try to shape the world, through formal and informal education, law, policy, workplace culture and more.Services often jump straight into service adaptations based on the visible parts of culture – those things that are expressed through behaviour, such as language, food, dress and the expression of cultural celebrations.For example, workers who share a cultural background with their clients have said in my training sessions that they can be expected to participate in the cultural life of the service user and their family in ways that may stretch an organisation’s policies on professional boundaries.Initiatives for wellness and reablement will require organisations to innovate if bicultural workers, the client, their family and community have bound the notion of ‘doing for’ with their cultural expression of filial piety and respecting elders.

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